Where Can I Get Help? 

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You can get advice from the Departments responsible for the administration of Benefits or from independent sources.

The Department of Work and Pensions operates several help-lines: -

Benefit Enquiry Line

The Benefit Enquiry Line can provide general information on benefits.

Phone: 0800 882200
Textphone: 0800 243355.

The Line is open 8:30am to 6:30pm Monday to Friday and 8:30am to 12:30pm on Saturday.

For Northern Ireland,

Phone: 0800 220674
Textphone: 0800 243787

Lines are open 9am to 5pm, Monday to Friday

Disability Living Allowance and Attendance Allowance Helpline

By Phone

Phone: 08457 12 34 56
Textphone: 08457 22 44 33

Lines are open between 7.30am and 6.30pm Monday to Friday

By email

DBU-Customer-Service@dwp.gsi.gov.uk

This email is for general queries and feedback only.

By post

Attendance Allowance Unit or Disability Living Allowance Unit
Warbreck House
Warbreck Hill
Blackpool
FY2 0YE

Carer’s Allowance

By phone

Phone: 01253 85 61 23
Textphone 01772 89 94 89 (for hearing or speech difficulties)

Lines are open between 9am and 5pm Monday to Thursday, 9am to 4.30pm on Fridays.

By email

cau.customer-services@dwp.gsi.gov.uk

This email is for general queries and feedback only.

By post

Carer’s Allowance Unit
Palatine House
Lancaster Road
Preston
PR1 1HB

Vaccine Damage Payment

By phone

Phone: 01772 89 99 44
Textphone: 01772 89 94 89 (for hearing or speech difficulties)

Lines are open between 9am and 5pm Monday to Thursday, 9am to 4.30pm on Fridays.

By email

cau-vdpu@dwp.gsi.gov.uk

This email is for general queries and feedback only.

By post

Vaccine Damage Payments Unit
Palatine House
Lancaster Road
Preston
PR1 1HB

Independent Advice

Citizens Advice Bureau

www.citizensadvice.org.uk

Offers independent advice on many different topics.

DIAL UK

www.dialuk.info

DIAL UK, a national organisation of a network of approximately 130 local Disability Information and Advice Line services (DIALs) run by and for Disabled People.  Visit their web-site to find a DIAL near you.

Groups of Disabled People

For information and assistance on benefits aimed at Disabled People there are usually local organisations and voluntary groups who are available to help.  Often national organisations of Disabled People will be able to provide you with more tailored information and detail.  

The Disability Rights Handbook

This is an invaluable guide to all the relevant benefits and services, and includes chapters on appeals, taking benefits abroad, practical help at home, charging for residential care and compensation schemes.

It is produced by

The Disability Alliance
www.disabilityalliance.org

and is available from them at

Universal House,
88-94 Wentworth Street,
London
E1 7SA

Phone/Textphone: 020 7247 8776
Fax: 020 7427 8765

(ring for current prices).