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Trading Guidelines 

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When looking to buy any item from a supplier, whether it be on-line, by telephone or in their store, there are a few simple guidelines to follow to ensure you get what you are expecting by way of service and goods.  

To help you we have listed some useful links to fact-sheets produced by

Consumer Direct

www.consumerdirect.gov.uk/

Use these links to get advice on how to conduct a purchase as safely and securely as possible, and to find out your rights.

Before you buy

Contains useful advice on:

  • what to look out for before you buy;

  • how to choose a supplier;

  • advice on buying goods and services;

  • returns policies;

  • how to find a trader;

  • how to pay; and

  • where to go for help.

Know your rights

Useful advice on:-

  • your rights to cancel;

  • buying on credit;

  • doorstep selling;

  • Goods;

  • Services;

  • things to watch out for; and

  • unfair terms in contracts.

Advice on consumer issues

Includes a whole host of useful information including:

  • advertising and prices;

  • age restricted goods;

  • buying overseas;

  • counterfeit goods;

  • dealing with disputes without going to court;

  • labelling;

  • money and finance;

  • scams;

  • shopping from home;

  • the internet;

  • unsafe and defective products;

  • warranties and extended warranties; and

  • what to do if you spot a problem.

Advice on Goods and Services

Guides on buying common goods and services including:

  • clothes and shoes;

  • computers;

  • electrical and gas appliances;

  • estate agents;

  • holidays and travel;

  • home furnishings;

  • home improvements and building;

  • legal services;

  • mobile phones;

  • motor vehicles; and

  • scams.

How to make a complaint

If you do experience a problem here are some good tips to help you complain

  • Best practice on making a complaint;

  • Using guarantees; and

  • Template letters.